← HOME

Terms of Service

Storefront Purchase Agreement

Terms Overview

This website is operated by the House of Heer by Hasan. Throughout the site, the terms "we", "us" and "our" refer to the luxury design house. By visiting our 3D showroom or purchasing a product, you agree to comply with the terms and conditions set forth in this document.

Custom Orders & Commits

Because each item is customized with specific precious metals, sizes (such as Ring Size or Chain Length), and custom engravings, orders represent a dedicated commission:

  • Agreement: By placing an order, you commission the studio to refine materials and build the specific item layout chosen in the customizer.
  • Lead Times: Bespoke orders typically require 3 to 7 business days in our zero-waste artisan studio prior to courier packaging.

Escrow & Pricing Validation

Prices are computed dynamically based on the current market value of refined gold, sterling silver, and carat sizes. In the event of a latency error or pricing glitch, the studio primary shard maintains final pricing authority, and we reserve the right to correct invoice margins or cancel transactions.

Shipping & Signed Handover

All items are dispatched using complimentary, fully-insured couriers. A physical signature by the verified patron or designated agent is mandatory at the point of delivery handover to secure the escrow release.